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Holistic All-In-One Venue Management
Ticketing and CRM now Live in One Platform
dot.Ticketing
Solutions
/
dot.Ticketing
Visitor Profile 360
o
/ Partners / Members / Donors
Bookings
Memberships
Product Management
Visit Statistics
Revenue Statistics
Activities
Product Management
Support for different product types: Day passes, season passes, time block tickets, group activities (schools, private groups), individual activities (workshops, guides), online activities (integration with zoom and ms teams), stock products,voucher based products, seated and non-seated events, multi-session events, membership products
Event Management
Schedule of activities based management via configurable rules
Multiple product variants with discretional price per visitor category
Group or individual tickets
Dynamic promotional pricing (based on the season, time of the day, channel and capacity)
Capacity management based on fixed or dynamic allocation
Ability to override capacity for specific channels and time within the day
Coupons (multi-use) and vouchers (single use) offerings with matching prerequisites and multi-offering parts
Customized ticket templates with card, printed tickets, wallet tickets, RFID, wristbands
B2C Sales
Multi channel support
Box office sales via POS
Call center Support with CTI integration
Mobile POS
Self Service KIOSK channel with white labeling capabilities
Events Portal for public, private and fundraising events
Multiple types of products with the ability to restrict or allow channel sales per product
Booking rules and booking validations enforced through any of the channels
Basket management and hold capacity
Multiple payment methods available per channel
Multiple levels of memberships with benefits attached to the members tracking consumed vs available and member-only offers
Upsell and cross-sell suggestions
MDM matching engine for deduplication
Customer service module for the handling of complains, bookings, payment issues, lost & found, offline booking requests and other type of issues
B2B Sales
Onboarding of new partners and partner due diligence process
Agreement type management with administration of product types and payment methods
Full credit limit management with warning and date/amount control
Ability to settle credit purchases
Open Invoice and Revenue on scan recognition for partners
Capacity allocation and voucher-based sales
Bulk sales pricing rules
Monthly statements for partners
Activity management integrated with Outlook
Partner case management
Partner self service portal
OTA Partner API
Channels
POS
Kiosk
Mobile
Website
B2B Portal
Events/School Portal
CRM
Access Control
Channel API
OTA API
Multi-Currency
Multi-Venue
Multi-Language
Payment Gateway
PDQ Integration
Value Insights
A
Visitor-Centric
full-service
cloud native Microsoft Dynamics 365 platform
for Museums, Theme Parks and Entertainment Venues.
Eradicate
your dozens of ticket-centric IT systems, siloed data and fragmented processes.
Effortlessly handle
Ticketing and Visitor Interactions at every touchpoint
, from pre-arrival to post-arrival.
Manage and Operate your business with ease at the
across Venues and Sub-Venues
, with
one Globally-Centralized solution
.
Harness the power of Microsoft Dynamics 365 as your core and capitalize on
native integrations with the Microsoft Technologies
you use every day.
Streamline
your
Marketing to Ticketing and B2B Sales to Visitor Services management processes
.
Future-proof
your business and
simplify your IT infrastructure
by using the
constantly updated Microsoft cloud
.
Easily leverage
Artificial Intelligence
,
Machine Learning
,
Chatbots
and
Business Intelligence
Reporting.
Benefits and Features
Ticketing & Venue Management
Retail and Bulk Tickets
POS and Self-Service Kiosk
Events and Venues
Resourcing and Scheduling
Seating and Capacity
Sponsorships and Partners
B2B Sales
Groups and Corporate Sales
Leads and Bookings
Contracts
Resellers and Commission
Comprehensive Products
Microsoft Office Native Integration
Marketing
Personalized Campaign Automation
Cross-Sell / Up-Sell Suggestions
Events and Promotions
Emails and SMSes
Social Listening
Digital Campaigns
Guest Services
Service Requests
Complaints
Loyalty
Surveys
Lost and Found
Mobile Apps
Receive Free Consultation
Schedule a demo for dot.Ticketing
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