Industry CRM

Solutions / Industry CRM

Industries of Focus

  • Financials Services and Insurance
  • Hospitality and Leisure
  • Professional Services
  • Real Estate
  • Shipping
  • Telecommunications

Value Insights

  • A Customer-Centric full-service cloud native Microsoft Dynamics 365 platform for all Industries.
  • Eradicate your dozens of IT systems, siloed data and fragmented processes.
  • Effortlessly handle B2C and B2B Customer Interactions at every touchpoint.
  • Manage and Operate your business with ease across Departments and Divisions, with one Globally-Centralized solution.
  • Harness the power of Microsoft Dynamics 365 as your core and capitalize on native integrations with the Microsoft Technologies you use every day.
  • Streamline your Marketing to Sales to Customer Services management processes.
  • Future-proof your business and simplify your IT infrastructure by using the constantly updated Microsoft cloud.
  • Easily leverage Artificial Intelligence, Machine Learning, Chatbots and Business Intelligence Reporting.

Benefits & Features

Holistic Customer View

  • Customer Profiling
  • Customer Engagement
  • Customer Financials
  • Loyalty Overview
  • Social Overview
  • Activities Management

Sales

  • B2C and B2B Sales Cycle
  • Leads and Opportunities
  • Quotes and Contracts
  • Invoices and Orders
  • Products Configuration
  • Microsoft Office Native Integration

Marketing

  • Personalized Campaign Automation
  • Cross-Sell / Up-Sell Suggestions
  • Events and Promotions
  • Emails and SMSes
  • Social Listening
  • Digital Campaigns

Customer Services

  • Service Requests
  • Complaints
  • Surveys
  • Social
  • Loyalty
  • Mobile Apps

How to Begin

  • Decide on your corporate strategy
  • Delimit your scope
  • Define your timelines
  • Secure your budget

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