26 March. 2021
Dixons South East Europe (Kotsovolos), the largest consumer electronics retailer in Greece, has a mission to empower people to live a better life with technology. To live on its mission and with clients constantly reciprocating between physical-outlets and digital channels, the company decided to unify all client related data in one platform and provide to its valuable clients and staff members a seamless sales and service journey. To achieve its vision for connected processes and data, Kotsovolos implemented Dynamics 365 Customer Service, Dynamics 365 Sales, and Azure services partnering with Dot.Cy.
"Being fast, agile, and striving for innovation is part of our DNA and essential to fulfilling our promise of providing the best services to our customers. Microsoft and Dot.Cy share this mindset and support us on this mission" says Yiannis Papidis, Chief Information Technology and Business Change Officer at Kotsovolos.
With its digital transformation in full swing, Kotsovolos sees the road ahead paved with opportunities to explore more customer-facing technological improvements. Dot.Cy, leveraging its experience in large enterprise implementations, industry expertise, local presence, and skilled consulting resources, continues its collaboration with Kotsovolos in this journey.
To read the official case study on how Kotsovolos, Microsoft and Dot.Cy have partnered together to create a world-class implementation of Dynamics 365 for the retail industry click here.